WORKFORCE mANAGER

An all-in-one frontline QA + training system — secret shopper, real-time reporting, and customized lessons. Most companies pay $3,000/month for this. You get it for $550.

FIX THE FRONTLINE

Built for frontline excellence Customer service & workforce programs

📞 4 Secret Calls

We call your office like a real customer — and rate the experience. Tone, clarity, speed. All of it.

📧 4 Secret Emails

We email your team like a confused applicant and track how long they take to help (and how helpful they are).

📊 Weekly Report

You’ll get a no-fluff score out of 10, full timestamps, and real transcripts. Straight facts.

🎨 Culture Flyers

Fresh, printable motivation each month. New theme, high energy, team booster.

💸 Retention Reward

Score 8/10 or higher for 3 months straight? You earn $5 off each month after. Loyalty looks good on you.

🔒The Vault

Gain access to our Vault Lessons — with new drops every week. Each lesson is built directly from what we hear on our calls, targeting real weaknesses we uncover. That means every drop delivers a holistic solution with a personalized touch.”

Our Mission

We call your office just like a real customer — then rate the experience from start to finish. Tone, clarity, speed… every detail is scored.

Each month, we focus on one key skill your team needs to master. By rotating topics, we build a well-rounded staff, boost confidence, and create consistently positive customer experiences.

Stat to back it up:
🔍 Businesses that monitor and coach phone interactions see a 17% increase in customer satisfaction within 3 months (Source: Salesforce Service Report).

Most frontline teams lose the customer service battle before they even get a chance to win. We fix that. By combining AI with relentless B2B strategy, monitoring, and tailored lessons, we turn your frontline into a growth engine instead of a liability.