Welcome.

Let’s Build!

“Whether you think you can, or you think you can’t—you’re right.” — Henry Ford “Genius is one percent inspiration and ninety-nine percent perspiration.” — Thomas A. Edison “As I grow older, I pay less attention to what men say. I just watch what they do.” — Andrew Carnegie “Don’t be afraid to give up the good to go for the great.” — John D. Rockefeller “I got my start by giving myself a start.” — Madam C. J. Walker “The way to develop the best that is in a person is by appreciation and encouragement.” — Charles M. Schwab (steel)

“Whether you think you can, or you think you can’t—you’re right.” — Henry Ford “Genius is one percent inspiration and ninety-nine percent perspiration.” — Thomas A. Edison “As I grow older, I pay less attention to what men say. I just watch what they do.” — Andrew Carnegie “Don’t be afraid to give up the good to go for the great.” — John D. Rockefeller “I got my start by giving myself a start.” — Madam C. J. Walker “The way to develop the best that is in a person is by appreciation and encouragement.” — Charles M. Schwab (steel)

TEAM Dashboard

Updated every Monday

This first lesson is your personal dashboard. We review recent QA notes and a few mystery-shop / calibration call moments to spot patterns—then give you one clear focus for the week and a 10-minute plan.

This week you’ll see:

  • Your top skill to practice: [e.g., “De-escalation: acknowledge → action → assure”]

  • Why it matters: pulled from QA + two short call clips (time-stamped)

  • Your 10-minute plan: 2-min video → quick drill → 10-question check

  • Win condition: [e.g., “QA tone item ≥ 4/5 and AHT –5% on password resets”]

  • Coach note: [one sentence of encouragement or specific tip]

🏆 Bonus Bonus! The 4 best calls of the month earns a $100 gift card 🎉

Managers weekly bls updTE short, sweet, and to the point.

Outlook: CSR employment is projected to decline ~5% (2024–34), but there will still be ~341,700 openings/year from turnover and retirements. So what: plan for replacement hiring and cross-training; automation reduces net growth but not backfills. Bureau of Labor Statistics

Leadership Talk — Quarterly Motivational Message for Your Leadership Team

From Carlton — Owner & Founder

I started in a call center, dialing outbound for home security. I missed goals, learned the hard way, and kept going. Those years shaped me. They taught me that progress beats perfection, and that one smooth call can change a customer—and a career.

I built A Flawless Campaign so you get the coaching I needed: clear weekly focus, short reps, real feedback, and a fair ladder to grow. I believe every one of you has the ability to learn, earn, and flourish—not someday, but starting now.

Every week we celebrate the work: prizes for the best calls, shout-outs for steady improvement, and—if you choose—support to earn college credit alongside your job. Your effort matters here. Your growth is the mission.

Let’s build something you’re proud of—one call at a time.

— Carlton, Founder, A Flawless Campaign